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Customer Success Manager (GER/EN)

Permanent employee, Full-time · Berlin
Where you'll contribute

Join us in our mission to build the best streaming service for classical music as our new Customer Success Manager.

Our CX team forms the bridge between our product, marketing, and other business teams. In this role, your focus will be creating a great experience for every customer when they interact with IDAGIO, thus facilitating insights and driving improvements to the customer experience and to our product.

Come on board and help us shape the way people listen to classical music.


WHERE YOU’LL CONTRIBUTE


  • Become our customers’ trusted advisor and serve as their advocate inside IDAGIO.

  • Guide and help customers at each stage in their journey with us: from onboarding to a successful signup, to expanding their use of IDAGIO.

  • Develop strong knowledge of our product and share this knowledge with our customers to help them achieve the best music streaming experience possible.

  • Bring our customer’s voice to our product team by collecting and sharing customer feedback and ideas.

Experience and personality traits we find relevant for this position

  • Relevant work experience in a customer-facing role such as customer success management, account management, customer support, consulting or onboarding

  • You love to communicate: we need your native German and excellent English communication skills, both verbal and written

  • You’re curious, proactive and enjoy helping people 

  • You thrive in a rapidly changing environment

  • You’re a digital native: familiarity with current web and mobile technologies is a given.

  • Any additional language is a big plus

Very nice to have

  • Experience with Intercom and other Software-as-a-Service products.

  • Experience working with technical support teams to solve customers’ technical challenges.

  • Interest in classical music is a plus.

What we have to offer

  • Invest your time and energy into a meaningful and beautiful product that improves the lives of people.

  • Small team, high impact - we don’t waste time with unnecessary process or politics.

  • Friendly and purpose-driven working atmosphere in our office in Berlin Kreuzberg and support in setting up a remote setting.

  • An educational budget which you can invest in your own development.

  • We value long-lasting relationships – we make sure you get to develop and grow within your role.

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About us

“IDAGIO – the Spotify for classical music – has changed my life” – Vogue

“While most music-streaming services focus on popular music, IDAGIO's mission is to make classical music just as accessible” – TIME

“The best free classical listening experience you can get” – Buzzfeed News

IDAGIO is the leading streaming service for classical music with more than 1.8 million app downloads and subscribers in 190 countries. Crafted in Berlin by a world-class team of over 60 passionate experts in music, technology, business and design, IDAGIO offers a search tailor-made for classical music, expert curation, and an expansive catalogue of over 2 million licensed tracks. IDAGIO is available completely free, with two paid tiers offering additional functions and lossless sound quality.

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Your application
Thank you for considering a career at IDAGIO. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@idagio.com.

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